Returns, Refunds & Cancellations
Returns & Refunds
Because Enumclaw Candle Company™ products are handcrafted and fragrance-based personal-use goods, all sales are final. We do not accept returns or exchanges based on fragrance preference, change of mind, or products that have been burned or used.
We want every order to arrive exactly as it should. If your order arrives damaged, defective, or incorrect, please contact us promptly at info@enumclawcandlecompany.com with your order number and photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.
Refunds or replacements for damaged, defective, or incorrect merchandise are handled on a case-by-case basis.
Order Cancellations
Orders may be cancelled before fulfillment has begun.
Because we work quickly to prepare and ship orders, we cannot guarantee that a cancellation request can be accommodated once an order has entered processing, has been packed, has received a shipping label, or has otherwise begun fulfillment.
To request a cancellation, email info@enumclawcandlecompany.com as soon as possible and include your order number.
If we are able to cancel the order before fulfillment begins, any applicable refund will be returned to the original payment method.
Shipping Damage
If your package is visibly damaged in transit, please retain the product and all original packaging while we review the issue. Photographs may be required so that we can document the damage and, when appropriate, submit a claim with the shipping carrier.
Please do not discard damaged merchandise or packaging until we have responded to your request.
Secure Checkout
Enumclaw Candle Company™ uses a secure, encrypted checkout process through our Wix e-commerce platform and approved payment processors. Payment information is transmitted securely during checkout.
Questions?
Questions regarding an order, cancellation, damaged shipment, or this policy may be sent to:
Enumclaw Candle Company LLC
info@enumclawcandlecompany.com
Enumclaw, Washington